Refund Policy

Last updated: October 3, 2026

7-day money-back guarantee

If you are not happy with your purchase, you can request a refund within 7 days after delivery, as long as the product is unopened and in its original condition.

Damaged, defective or incorrect items

If your order arrives damaged, defective, or is not what you ordered, email us within 7 days of delivery at lunyxservice@gmail.com with your order number and a clear photo of the product and the packaging. We will replace the item or refund you.

Opened products

For hygiene and safety reasons, we cannot accept returns or refunds on opened or used skincare and hair care products, unless they arrived damaged or defective.

How to request a refund

1. Email lunyxservice@gmail.com with your order number and the reason for your request.
2. We will reply with the next steps. Please do not send anything back before we confirm whether a return is needed.
3. Once approved, your refund is issued to your original payment method. Banks can take several business days to show the refund.

Order changes and cancellations

You can cancel or change an order before it is dispatched. Contact us as soon as possible, because orders are prepared within 2 business days. Once an order has been dispatched, it can no longer be cancelled.

Contact

Questions? Email us at lunyxservice@gmail.com.